Customer Satisfaction Analysis

1. Which group of persons do you belong to?
Please choose one of the following customer groups. *
2. 2. How satisfied are you with our company in regards to the following quality features?
Rating Scale: 5 = very satisfied | 4 = satisfied | 3 = neutral | 2 = dissatisfied | 1 = very dissatisfied
Scope of product range *
Complaint handling *
Professional competence and kindness of our staff *
Quickness in handling your requests *
Availability for the customer *
3. If you evaluate the quality of our products in total. How satisfied are you?
4. How do you rate our company in total?